Is it likely that these steps would help or is this just a waste of my time? I have also not yet tried to remove / re-add the data file in their 'Mail' settings in Control Panel. I have not yet tried to run a 'repair' of their Office installation. I've rolled that patch back but it might have left a residual issue.Ģ. This was a 'critical' patch from MS that caused Outlook to open in safe mode. This MIGHT have something to do with KB3114409 which was deployed a couple of weeks ago, and then rolled back. what's displayed in their inbox, but I am very far from an Exchange guru and so don't know what else to do beyond what I've tried.ġ. I assume this has something to do with how the emails are indexed/stored on the Exchange server vs. I've tried running the 're-index' option in Outlook but that doesn't work. I've tried checking/re-checking their view options, and they aren't somehow filtering for old emails or sorting by date backwards or any other likely culprit. If they clear the search window and just view their inbox, the emails are visible and accessible. It will show results from about two weeks ago, but nothing newer than that. 75% of our users use the 'search' feature in Outlook, it does not search the latest emails they've received. For whatever reason, some MS patch backfired and now when approx.
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